Accounts & Settings
Why did I get an email with the subject 'Your Catawiki account was used on a new device'?

In order to keep your account safe, we automatically send you an email if we detect that your account is being accessed from an unknown device. If you do not recognise this account activity, you can change your password and secure your account.

Was my Catawiki account hacked?

To protect your account and personal information, we have recently improved security in our customer accounts. Getting this email does not mean that your account was hacked or was involved in any kind of incident. In the unlikely event that your account has been hacked or you do not recognise the activity that is stated in the email we sent to you, please proceed to change your password.

Will I keep getting this email every time I sign in?

No, we only send this email if we detect the sign in request from an unknown device. You may also get this email at least once for every device that you use to access Catawiki. This is to ensure that your account is secure and to give you the best service possible.

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