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Dear Sir, kindly note that the rings got black and apparently do not seem to be silver as you stated on the advertisement. Could you please explain as soon as possible. Thank you.

First of all, thank you for your feedback. The rings you purchased are silver, and as stated in the product description, natural stones and bronze are used in the detailing and embellishments. Silver can naturally tarnish over time if not rhodium-plated; this is an inherent characteristic of silver and has been observed in all silver products for years.

However, for your peace of mind, you may have the item examined by an expert, and if you obtain an official report stating that the product is not silver, we guarantee that we will immediately process your return upon receiving the report. Customer satisfaction is our priority, and ensuring accurate information from your side will be the best approach.

Best regards,

Leuke oorbellen. Heel goed verpakt en snel geleverd.

Hartelijk dank voor uw mooie reactie! Ik ben blij dat u tevreden bent met de oorbellen. 😊 

bon colis conforme à la description envoi rapide vendeur à recommander

Merci beaucoup pour vos gentils commentaires ! Je suis ravi que vous soyez satisfait(e) de votre achat. 😊

muy bien empaquetado, todo en buenas condiciones. 

¡Muchísimas gracias por tu amable comentario! Me alegra mucho saber que estás satisfecha. 😊

Hartelijk dank voor uw mooie feedback! Ik ben erg blij dat u tevreden bent met het product en dat u de verpakking als veilig hebt ervaren. Het zou me veel plezier doen om u weer in mijn winkel te zien. 😊

Vielen Dank für Ihr Feedback. Es tut mir leid zu hören, dass das Objekt nicht Ihren Erwartungen entspricht. In unseren Produktbeschreibungen und Fotos bemühen wir uns, alle Details klar und deutlich darzustellen, um sicherzustellen, dass Käufer eine informierte Entscheidung treffen können.

Vielen Dank für Ihr Verständnis.

the marbles arrived early but are partly defective and deformed. some seem to be production waste

Mi dispiace ancora per l’inconveniente che hai riscontrato. Sono qui per fare tutto il possibile per aiutarti. Grazie mille per la tua comprensione e gentilezza. :(

Cordiali saluti,
Bora

Thank you for very well packed, nice and interesting items.

Thank you so much for your kind words! I’m delighted you’re happy with the items. Looking forward to seeing you again! 😊

Hartelijk dank voor uw vriendelijke woorden! Ik ben heel blij dat u tevreden bent. Ik wens u en uw dierbaren een gezond, gelukkig en succesvol nieuwjaar. 🎄✨

Je suis vraiment heureux d'apprendre que vous êtes satisfaite ! 😊 Je vous souhaite une nouvelle année pleine de santé, de bonheur et de réussite. 🙏🙏🙏

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