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Asta di LEGO

Acquista in tutta sicurezza: l’identità di questo venditore è stata verificata

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Venditore verificato

de bestelling werd veel te laat geleverd. Bleek dat de transporteur een fout had gemaakt in het adres. nu het product ontvangen maar beschadigd schoenen waren los en de lijst beschadigd. 

As soon as we noticed the delay in the shipment, caused by a transcription error by the courier, we informed the buyer ourselves and immediately made every effort to resolve the problem. Regarding the work that arrived "damaged" later (no breakage, just a couple of pieces that had come unglued), we pack our items with great care, as reviews show, but the carelessness of shipping companies knows no bounds. We value our customers' satisfaction greatly, and when contacted, we always strive to provide real solutions, whether practical advice or financial reimbursements. However, in this case, we were not given the time to respond and find a solution; we instead directly found this terrible review. What a pity.

Prodotto corrispondente alle foto e alla descrizione! Spedizione accurata e veloce. Sono soddisfatto!!

Rapide, bien emballé. Merci encore.
👍

leider ist das Objekt kaputt angekommen und der Verkäufer kommt mit der Lösung ich sollte es einfach kleben. sehr sehr schade so eine Antwort 

The buyer contacted us in a very brusque manner, claiming that an item had arrived broken. However, from the photos, it was clear that the reality was quite different: a part that was glued had simply come unglued. We carefully pack our items, as the reviews show, but sometimes, the negligence of couriers can play nasty tricks. Moreover, we always offer our customers refunds for damaged parts or replacements for irreparably compromised products. That said, in this case, we proposed the fastest and most logical solution to the customer (while still remaining available for further support or alternative solutions): to glue the detached piece themselves in just a few seconds (without receiving any feedback except for this review).

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