Gian van Veen

This important information is part of the item description. 1) If you place a bid on one or more of our items, please be aware that delivery delays are currently unavoidable for various reasons. Delays of two weeks or more are now more the rule than the exception, especially when your item must go through local customs. It is almost impossible to get recent status updates from other delivery companies besides the regular updates. So please DO NOT PLACE A BID if you do not agree with this. We promise that each shipment is usually dispatched within 24 hours, but at the latest within 3 days after payment, registered and insured. It is your responsibility to follow the information we provide once an item has been shipped. Many delivery companies no longer leave a 'not at home' message if they do not find you at home. In such cases, you will normally receive an email with information on where you can pick up your item or details for a new delivery appointment, depending on the delivery company. Sometimes, you may not receive any information after a failed delivery attempt. Therefore, it is your responsibility to monitor the tracking information, and as soon as you see that an item could not be delivered to you, you must contact the delivery service immediately. This is your responsibility. If you do not pick up your item within a week from the distribution point, it will be returned to us, and you will need to pay the shipping costs again before we resend it to you. Again, follow the tracking information to avoid these extra costs. IN GENERAL, YOU MUST ALWAYS CHECK THE SHIPPING COSTS AND CONFIRM THEM BEFORE PLACING A BID. Do not place a bid if you do not agree with this. Shipping costs are not the same as postage costs but include much more, such as internal and external packaging, insurance, express delivery costs, costs for filling out additional customs documents, costs for packaging and registration outsourced to a third party, costs for transporting items to a delivery point, fuel, 24-hour postal service, etc. Our postage rates are communicated in advance. DO NOT BID IF YOU DO NOT AGREE WITH THIS. According to Catawiki's guidelines and terms, the information in the tracking information is ALWAYS authoritative. If the tracking information confirms that an item has been delivered, this is binding, even if you claim that an item was not received. DO NOT PLACE A BID IF YOU DO NOT AGREE WITH THIS. The only thing that can be done in such a case is that we can ask the delivery company for leniency, but we have no influence on their decision. We use various distribution companies for delivery. We never know in advance which distribution company will be used for transport. This depends on rates, transit time, insurance, destination country. We offer combined shipping for items auctioned within the same auction category. When paying Catawiki, you must choose this yourself. 2) We offer new lists with signed photos and sometimes displays for hats, etc., on the lots. Although we try to avoid this as much as possible, it may happen that you receive a different list or display than described in the auction description. In such cases, you will always receive a replacement list/display of at least the same price and quality. Sometimes items have a used list. We always mention this in the auction description. It is inevitable that these used items and lists may sometimes show small scratches. These items are collectibles with a history, so DO NOT BID if you do not agree with this. 3) If there is a problem with your delivery, please contact us first before approaching Catawiki. We resolve issues quickly as indicated in our feedback profile. If you contact Catawiki first instead of me, they will always open a dispute, and then it is beyond our control. Catawiki usually has significant backlogs. Therefore, a dispute procedure is undesirable for both buyer and seller and is a lengthy, often unsatisfactory, difficult, and unpleasant process, over which we have little to no influence. Always check your local customs duties and other financial obligations before placing a bid. The buyer (not the seller) is always responsible for these additional costs that are not related to the shipping costs you have already paid to us. We always ship combined, even if you have won many items in separate Catawiki auctions. If you were unable to arrange combined payment and Catawiki charges you separate shipping costs for different parcels, you must contact us and provide your Paypal email address (not IBAN or other details). Three to four weeks after delivery, we are paid by Catawiki and will reimburse you for the double shipping costs. We only ship to a private address. Due to our personal negative experiences, we do not ship to any business address in any way. If you do not agree with this, THE OFFER IS NOT VALID. We do not make exceptions to this rule. 7) We deliver (new in packaging) basic budget lists with our products. If a list gets damaged during transport, the photo is usually also destroyed. A list can be replaced, but a signed photo with high collector's value cannot. Therefore, we send the list and photo separately in the box. You only need to open the list and insert the photo to make it shine. If you find this a problem, then do not bid! IF THIS IS A PROBLEM FOR YOU, DO NOT BID! 8) Sometimes we sell stock items signed during private or public signing sessions. It may happen that your signed item differs slightly from the photo on Catawiki. However, we always provide our COA for authenticity. If you do not agree with this, we kindly ask you not to place a bid. 9) After a transaction, we appreciate it if you leave positive feedback in the Catawiki system, indicating publicly that a transaction with Collectables Unlimited was satisfactory. This helps new buyers on Catawiki get an impression of a seller. If you are not 100% satisfied, please contact us FIRST before leaving negative feedback. First and foremost, according to Catawiki's feedback policy, it is forbidden to leave negative feedback before contacting the seller to discuss a solution. Violations of this policy are always reported to Catawiki. Moreover, we strive for 100% customer satisfaction and will always help to resolve your issue realistically if you contact us directly first. If we do not resolve the problem satisfactorily, you are always free to leave negative feedback. We always aim for 100% open communication, which is also why we have been 100% positive on Catawiki for over 10 years. If there is anything, contact us and we will resolve it. Who are we? We are Collectables Unlimited. We specialize in the sale of sports collectibles, memorabilia, and autographs, and we have been active on Catawiki for over 10 years. Our slogan is: 'We don't have customers, we have fans.' Kind regards, Collectables Unlimited, Hans Verbakel