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Rug Auction (Modern Rugs)

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North African Rugs Auction

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I never recieved the rug and did not respond to any of my emails. 

Thank you for your message, and I sincerely apologize for this situation.

We have investigated your case, and unfortunately, it appears that the rug was lost during transport by the shipping company. We completely understand your frustration and disappointment, and we are truly sorry for the inconvenience this has caused.

Der Teppich ist sehr schön Jedoch war er verschmutzt und hatte ein Loch. Der Verkäufer hatte angeboten das Loch zu reparieren. Was mir zu umständlich war. Es gab einen  geringen Preisnachlass.

Merci pour votre retour, même si nous sommes un peu déçus par votre commentaire.

Nous sommes ravis que vous trouviez le tapis très beau, car nous mettons beaucoup de soin à sélectionner des pièces uniques, de qualité, et à collaborer avec des artisans passionnés.

Concernant le défaut signalé, nous avons été transparents dès le départ et vous avions proposé une réparation, ce qui montre notre volonté de trouver une solution. Vous avez préféré refuser, ce que nous respectons, et une réduction a tout de même été faite en geste commercial.

Cependant, un commentaire négatif sur Catawiki peut nous pénaliser fortement en tant que vendeurs indépendants. Ce genre d'évaluation ne reflète pas l’ensemble du service que nous avons fourni, ni la qualité de notre travail et de nos produits.

Nous espérons que vous saurez le prendre en compte et, si vous le souhaitez, modifier votre évaluation en conséquence. Cela ferait une grande différence pour nous.

Merci encore pour votre commande,
Bien à vou

Very quick delivery, received in good condition!

L’oggetto è stato ricevuto correttamente e risponde in toto alle indicazioni dell’offerta.
Ringrazio il venditore per la cortese e franca trattativa

Super, prachtig tapijt in heel goede staat.

Todo perfecto. En cuatro días estaba en la puerta de mi casa, en Madrid, esta preciosa alfombra, tal y como se describía. Estoy muy satisfecho con todo. Lo recomiendo, sin duda. Muchas gracias.

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