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Louis Vuitton Bag Auction

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Envoi en deux temps suite à oubli d’envoi d une tirette obligeant à des droits de douane supplémentaires
0/10

We sincerely apologize again for the inconvenience. The pull tab was unintentionally left out of the original shipment, and as soon as we noticed the mistake, we sent it separately at our expense to complete the order.

Unfortunately, customs duties are determined by local authorities and are beyond our control. As a goodwill gesture, we offered €20 compensation — double the €10 customs fee incurred — but this was declined.

We take full responsibility for the packing error and are reviewing our process to prevent this from happening again. We truly value our customers and always aim to resolve issues fairly and professionally.


Update after seller's response below: lot was described as 'in excellent condition with no noticeable scratches or stains.' There are lots of noticeable scratches! Very disappointing. 

Item was listed as “very good condition, slightly used with small signs of wear,” not “excellent condition.” The listing stated “please check photos for condition,” and photos showed the item accurate

El bolso es perfecto , precioso en consiciones perfectas pero los gastos de aduanas una barbaridad , he pagado 120€ de gastos

Il venditore non ha specificato i danni della borsa. Catawiki: Successfully resolved by the Seller in agreement with the Buyer.

Sorry you weren’t satisfied. The bag was checked before shipping; I missed the stains. I offered options, and you chose a €50 refund. I’d never hide damage—customer trust matters.

Thank you so much for your feedback! 
I'm really glad you loved the bag. Enjoy your new bag, and feel free to reach out anytime!

Got the bag, very nice, but extremely long customs process ... anyway, it was worth waiting for.

Thank you so much for your feedback! I'm really glad you loved the bag. I truly appreciate your patience through the customs delay—it means a lot. I'm happy it was worth the wait for you. Enjoy your new bag, and feel free to reach out anytime!

Produit conforme a la commande et bien emballez

Thank you for your purchase. I understand that there was a mix-up with the item sent, and I sincerely apologized and offered you a discount, which you accepted in good faith.

However, I was disappointed to see that you still left negative feedback despite our resolution. It's clear we have different understandings of the product, and I respect that — but I can’t continue with a transaction where the customer is dissatisfied, especially when the item was genuine and the issue was addressed.

 I strive to ensure all my customers are satisfied, and feedback is very important to my business.

To resolve this properly, I kindly ask that you return the item. Once received in its original condition, I will issue you a full refund.


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