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Ceramics & Glass Auction

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the lot was not good packaged so one of the pieces came broke in many parts really it was very bad packaged  not proctected at all .... I want my money back 

Dear,
I'm very sorry that your purchase arrived partially damaged. This was certainly not the intention. It's a shame for this beautiful glassware. I'm new to packing crystal glassware, and I did my best to do this as well as possible. Apparently, it still needed improvement.
I understand your request for compensation, and in order to reach an agreement, I kindly request that you email the following photos:
- Photo of the broken pieces
- Photo of the intact pieces
- Photo of the packaging/box and any damage
- Photo of the packing label
You can email these to eddy.delaeter@gmail.com.
I will contact you again after receipt.
My apologies again.
Sincerely,
Eddy

hartelijk dank zeer verzorgd ingepakt ook een eerlijk iemand top verkoper 

Très heureuse de mon achat, le vase est encore plus beau qu'en photo, je l'adore !

Objet conforme, livraison rapide. Je recommande. 

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