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Coloured Gemstones Jewellery Auction

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The center diamond had nothing to do with how it was on the pictures, the inclusion is so big that it’s visible with the naked eye, unsellable!

Kamień z pierścionka okazał się być podłej jakości pomijając inkluzje dochodzące do powierzchni to jeszcze drobny ubytek w powierzchni kamienia O tym w ofercie nie było mowy a powinno.szkoda słów.

Dear Andrzej Popiela,

Thank you for sharing your feedback, and I am sorry to hear that you are disappointed with the stone. As we discussed via chat, the lot was extensively photographed to accurately represent the stone's condition. Furthermore, the lot description did explicitly mention the presence of "surface-reaching features" (inclusions), which we always strive to disclose transparently.

However, we take all feedback seriously. We pride ourselves on accurate descriptions, and if you feel that the condition was not made sufficiently clear, we would like to make it right. Please contact us directly so we can discuss a resolution that is fair to you. We value your satisfaction and hope to find a solution.

Best regards, 
Kai 

Fast shipment. Beautiful ring. Very nice communication. I recommend

Confezione perfetta, oggetto perfetto, consegna velocissima!

costo spropositato per questo oggetto, zaffiro troppo scuro anche mettendolo sotto la luce ,piccolissimo e senza modo di mettere una collana 111€ dogana più 99€ spedizione più costo ciondolo,negativo.

Dear Guendalina,

Thank you for your message. To clarify regarding the import duties: these charges are mandatory and are calculated solely by your local customs authority based on your country's regulations and the item's declared value. They are not determined by me as the seller or by Catawiki.

If you paid an estimated duty to Catawiki during checkout, you would need to contact Catawiki's Customer Support directly for any reclaim process.

Concerning the sapphire's color and appearance, the item was described accurately in the listing, supported by the provided report and high-quality photographs. 

As for the pendant's size, all available dimensions were provided before the sale. You inquired about this prior to shipment and confirmed your approval for us to proceed, which we did.

I remain available for any questions specifically about the item you purchased.

Best regards,
Kai

Très belles pierres. Conforme à l’attendu Merci

Disappointed, the sapphire is much darker than in the seller's photos. 17 days of shipping for €99... that's long, it's expensive, so very average.

Thank you for your feedback. We sincerely apologize that the sapphire appeared darker in person and for the shipping delay.

The photo was taken under studio lighting, and sapphires can look different in various light. The "deep blue" grade was confirmed by ALGT laboratory . The shipping delay was due to pending import duties. To ship to France, a dedicated broker is required for jewelry; using our carrier saved you €300 in brokerage fees.

We regret any inconvenience caused. Please contact us directly if we can assist further.

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