<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You'll need to choose the category you want to sell in (e.g. Art, Coins, Antiques, Jewellery, Classic Cars), but you don't need to choose the exact auction. You're welcome to pick an auction and one of our experts will check whether it's the right auction for your item.\n\nIf you're unsure about the category or the auction, don't worry! One of our experts will review everything to make sure the right bidders can easily find your item.&quot;}" data-sheets-userformat='{"2":769,"3":{"1":0},"11":4,"12":0}'>You'll need to choose the category you want to sell in (e.g. Art, Coins, Antiques, Jewellery, Classic Cars), but you don't need to choose the exact auction. You're welcome to pick an auction and one of our experts will check whether it's the right auction for your item. If you're unsure about the category or the auction, don't worry! One of our experts will review everything to make sure the right bidders can easily find your item.

Do I need to choose an auction when I submit a lot?

You can leave feedback for a seller once your order has been delivered, picked up or cancelled. We&rsquo;ll send you a notification with a link to leave feedback on the seller&rsquo;s shop page.You have a limited window of 60 days to provide any feedback, comments or reviews for the seller and your order. Once you have committed your feedback, you have a further 90 days to make any adjustments if you wish.If for any reason you did not receive a notification for leaving a review, click the following link to see<a href="https://www.catawiki.com/en/f/buyer/orders">&nbsp;your paid orders</a>, and see the instructions below:<ol><li dir="ltr">Find the order you wish to leave a review on.</li><li dir="ltr">In the bottom left, click the button that says &#39;Provide feedback&#39;.</li><li dir="ltr">Choose between &#39;Positive&#39;, &#39;Neutral&#39; or &#39;Negative&#39; and add a comment.</li><li dir="ltr">Click again on &#39;Provide feedback&#39; to submit your feedback.</li></ol> Every feedback and review that you can provide is very valuable. It&rsquo;s one of the ways we make sure that you, and others like you, can buy with confidence on Catawiki. It&rsquo;s a great way for us to keep track of how our sellers are doing, and it gives our sellers vital insight so they can improve.If you&rsquo;ve added a comment to your feedback, the seller will get a chance to respond.For information on how we keep this process fair and accurate, we would encourage you to check out our <a href="https://www.catawiki.com/en/help/buyer-terms/review-policy">Review Policy</a>. Tips for leaving feedback and reviewsHere are some tips to guide you in giving sellers useful and constructive reviews:Dos:<ul><li dir="ltr">Use a friendly and polite tone.</li><li dir="ltr">If there&rsquo;s a problem with your order, contact the seller before leaving negative feedback. The seller might be able to help you resolve the issue. Working towards a solution together often turns a tricky situation into a really positive experience.</li></ul>Don&rsquo;ts:<ul><li dir="ltr">Don&rsquo;t use insulting, harassing, discriminatory or otherwise inappropriate language.</li><li dir="ltr">Don&rsquo;t include any personal information (such as names, addresses or phone numbers) in your feedback.</li><li>Don&rsquo;t give any feedback that goes against our <a href="https://www.catawiki.com/en/pages/p/terms-of-use">Terms of Use.</a></li></ul>

Before you can give feedback or leave a review on an order, the shipment must first be successfully delivered or picked up. As soon as this is true, Catawiki...

How do I leave a review or give feedback to a seller?

If you&rsquo;re a professional seller and the buyer is a consumer residing in the European Economic Area or the United Kingdom, the buyer is allowed to cancel their purchase up to 14 days after receiving the object without stating a reason (this is their &ldquo;right of withdrawal&rdquo;). Find out more <a href="https://www.catawiki.com/en/help/buyer-terms/policies-eu-uk-consumer-rights-policy">here</a>.If the buyer can&rsquo;t use their right of withdrawal, they can only cancel their purchase after a legitimate claim has been filed with us. The seller is responsible or liable under such a claim, for example in cases where the buyer didn&rsquo;t receive the object, the object is damaged, or the object does not correspond to the object as submitted by you. In all these cases the buyer will have to submit a claim with us.&nbsp;During our investigation, we&rsquo;ll pause your payment for that specific object. Once a solution is reached between the buyer and you, or settled by us, we&rsquo;ll either refund the buyer or pay you for the object. In cases of loss, theft or damage during shipping, you can take the following actions:<ul><li style="margin-left: 15pt;">If the object is insured, follow the <a href="https://www.catawiki.com/en/help/insurance/shipping-insurance">shipping insurance process</a>.</li><li style="margin-left: 15pt;">If you don&rsquo;t have shipping insurance and you are unable to reach an agreement with the buyer, then we may decide on a solution, based on our <a href="https://www.catawiki.com/en/pages/p/terms-of-use">Terms of Use.</a></li></ul>

If you are a professional seller and the buyer is a consumer the buyer is allowed to cancel their purchase without explanation up to 14 days after receiving th

The buyer wants to cancel their purchase. Are they allowed to?

Before expert reviewYou can delete an object from your <a href="https://www.catawiki.com/en/seller/offered-lots">submissions</a> if it hasn&rsquo;t been reviewed by an expert yet. Use the actions dropdown to do this. After expert reviewAfter expert approval, objects are actively prepared for auction. This includes expert review, auction planning and positioning within the auction itself. Requesting removal at this stage disrupts this process and affects both buyer experience and auction quality.If you still need to request removal, you&rsquo;ll need to contact us to remove it&nbsp;at least 1 day before the auction starts.To request removal:<ol><li>Go to the Help Centre&nbsp;</li><li>Under &lsquo;Get help with your object&rsquo;, select &lsquo;View all&rsquo;</li><li>Select the object you want to remove from &lsquo;Submissions&rsquo; in your object list</li><li>Type:&nbsp;I would like to withdraw my object</li><li>Follow steps shown</li></ol> During auctionObjects can&rsquo;t be removed once the auction has started. Withdrawals disrupt the process and affect buyer confidence, so they&rsquo;re only allowed in exceptional cases. This can negatively impact your&nbsp;<a href="https://www.catawiki.com/en/help/tips-for-successful-selling/understanding-your-performance-dashboard" target="_blank" rel="noopener noreferrer">fulfillment performance</a>.

If your object has already been accepted and planned into an auction, you are no longer able to remove it, or make any changes yourself.  In very specific ci...

Can I remove my object from auction?

An object in auctionDetails about the objectOn the object page, you&rsquo;ll find photos of the object from different angles. You&rsquo;ll also find info like country of origin, condition and dimensions, and a full description.&nbsp;Together, this should help you evaluate the object and decide if you&rsquo;d like to bid on or buy it.Find out <a href="https://www.catawiki.com/en/help/lots-in-auction">more about objects in auction</a>.Shipping infoYou can find shipping info on the object page. This includes shipping costs, where the object is shipped from and whether you can pick up the object.Find out <a href="https://www.catawiki.com/en/help/buyer-shipment-delivery">more about shipping</a>.Seller infoYou can find info about the seller on the object page. This includes the country they&rsquo;re based in and their review score. You can also select their profile to see other objects they&rsquo;re selling.Find out <a href="https://www.catawiki.com/en/help/about-the-seller/about-the-seller">more about sellers</a>.Still have questionsIf you still have questions after checking this info, you can contact us and we&rsquo;ll do our best to help. Keep in mind, we might not be able to reply before the auction ends.One of your ordersIf you have a question about an order, you can <a href="https://www.catawiki.com/en/help/contacting-the-seller/how-can-i-contact-the-seller">message the seller</a>. They can give more details about the object or help with arranging pickup.Find out <a href="https://www.catawiki.com/en/help/shipping-status/how-do-i-track-my-order">more about tracking shipping</a> for your order or <a href="https://www.catawiki.com/en/help/buyer-shipping-issues/what-if-the-object-is-delivered-damaged-or-not-as-described-or-if-the-shipment-i-received-was-empty" target="_blank" rel="noopener noreferrer">what to do if your order isn&rsquo;t as described</a>.

It is the sellers responsibility to ensure that the description of the objects listed be complete and accurate. We strongly recommend that you read through t...

How do I find out more about an object?

Contacting the seller has never been easier, and you can do so directly via the following pages: <a href="https://www.catawiki.com/en/f/buyer/orders" id="isPasted">https://www.catawiki.com/en/f/buyer/orders</a><a href="https://www.catawiki.com/en/conversations" id="isPasted">https://www.catawiki.com/en/conversations</a> Of course, the prerequisite to this is that you must first have won an auction, and paid for the item. Only then will the function be available to contact the seller.&nbsp; If you have any questions regarding an object in a live auction and need further clarification regarding one or more of its aspects, please click the contact us button below, and we will do our best to ask the question on your behalf. If you do this, please ensure that there is at least 3 days left on the auction, so that we can give the seller ample time to respond. Some useful advice for contacting the seller after you have won an auction, would be to communicate directly to find out about the delivery status of your order or if you need more information about the shipment. In general, we advise you to contact the seller in their native language. If this is not possible, then we recommend communicating in English or using an online translator to assist you.In addition, the following <a href="https://www.catawiki.com/help/most-asked-questions-of-buyers/the-seller-is-not-responding-to-my-messages-what-do-i-do-now" rel="noopener noreferrer" target="_blank">article</a> may also be of use if you are not getting a response from a seller.

Contacting the seller has never been easier, and you can do so directly via the following pages:      https://www.catawiki.com/en/fulfilment/buyer/orders    ...

How can I contact the seller?

Privacy Policy     Catawiki B.V. (&ldquo; Catawiki &rdquo;) processes personal data from Users who visit and use our Online Marketplace. This Privacy P...

Data Protection & Privacy Notice

We understand how disappointing it can be when an object arrives damaged or isn&rsquo;t as described, or if it is missing from your shipment. We take these situations seriously and are here to help you find a solution. What does &lsquo;not as described&rsquo; mean?We expect every object on Catawiki to match the description and images shown in the listing. If something about the object you received is clearly different, for example: the wrong object, missing parts, major damage not mentioned in the listing, or incorrect size or condition, this is considered not as described.However, minor differences (like small cosmetic signs of wear, slight colour variations, or a personal dislike of the object) usually do not qualify. We&rsquo;ve added a few examples below to help you understand when a case is likely to be valid.Examples of when a case could be valid:<ul><li>You received the wrong model, size, or version of the object.</li><li>The object is missing parts (e.g. a clasp, certificate, or accessory that was shown or mentioned).</li><li>The condition does not match what was described (e.g. described as &lsquo;like new&rsquo; but shows heavy use).</li><li>A major fault was not disclosed (e.g. mechanical object not working, deep scratches, or tears).</li></ul>Examples of when a case is not valid:<ul><li>You changed your mind or bought the wrong object.</li><li>The colour or size looks slightly different in person.</li><li>You expected extra objects that were not part detailed in the object page.</li><li>The object smells unusual or the texture feels different </li></ul>How to report an issue1. Gather clear photos, including:<ul><li>the full object, if you received it</li><li>close-ups of the damage, if any</li><li>the outer and inner packaging</li><li>the shipping label</li></ul>2. Contact the seller via the Message Centre directly to try to resolve the issue.Most cases are solved faster by the seller offering a replacement, partial refund or return.&nbsp; How to message the seller (step-by-step)<ul><li>open the Message Centre from the <a href="https://www.catawiki.com/en/f/buyer/orders">Order page</a></li><li>say exactly what happened and what you want (replacement, refund, return) so the seller can respond with a concrete proposal</li><li>include essential evidence: photos, delivery date, shipping company and TN, and any delivery note or POD</li><li>propose a practical next step for the seller, eg. &ldquo;Please send a return label&rdquo; or &ldquo;Please confirm a &euro;XX partial refund&rdquo;</li><li>allow the seller a reasonable time to respond</li></ul>If no agreement is reached, you can request us to review your case<ul><li>Please report the issue within three days of delivery so we can pause the seller&rsquo;s payment and start investigating. The delivery date is verified through Track &amp; Trace</li><li>Add a short explanation of the issue to help us assess it quickly.&nbsp;</li><li>We&rsquo;ll review your claim carefully and involve the seller. In some cases, we may consult an expert.</li><li>Our goal is always to reach a fair resolution for both sides.</li></ul> Important If we don&rsquo;t hear from you within three days of delivery, we&rsquo;ll release payment to the seller. After this deadline, it becomes much harder for us to help.Your payment stays securely on hold until the issue is resolved &mdash; as long as you report it on time.If the package arrives visibly damaged and the shipping company does not allow you to refuse delivery, accept it with reservation instead. Make sure the shipping company notes the damage upon delivery and take clear photos of the package. This helps keep the proof needed to submit a claim later. Take clear photos of the damage and the delivery note before unpacking the object.If you receive an empty box, we ask that you open a claim with the delivery company and file a police report. These steps are necessary for us to investigate the case and mediate with the seller if needed.

We understand how disappointing it can be when an object arrives damaged or isnt as described or if it is missing from your shipment We take these situations

Help Centre

Get personalised help

Get personalised help

Help per topic

Frequently asked questions