Item: Our Stones are Natural Earth Mined. Pictures: all the picture and videos are taken in the daylight so customer can see the exact quality of the stones Shipping: We ship within 24 to 48 hrs, after received the payment. For Standard Shipping normally took 10 to 21 business days and for Express Shipping we use FedEx took 4 to 7 business days. The buyer is full responsible for any import customs duties and taxes in his country. We do not have any control over the duties, taxes & etc. Refund Policy: We accept the refunds if the customer does not like the item you can ship us back and after reviewing the item we will proceed with refund, but we assure that the item and description should be appropriate so the customer wont face any hurdles. Feedback: We request to our respected buyers that before leaving any neutral or negative feedback kindly talk with us before so we can solve the issue on customer will, Customer satisfaction is our first priority as always