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Auktion: Küchenutensilien und -geräte

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Nice profuct, but it arrived partly damaged. Delivery took a long time, and the only tracking information available were in Japanese.

Thank you very much for your feedback.

I am very sorry to hear that part of the calligraphy set arrived damaged.  
I always pack items carefully, but it seems the parcel was handled roughly during international transport.  
If possible, could you please send me a photo of the damaged part?  
I will report this to the platform and the postal service.

Regarding the delivery time and tracking:  
Japan Post tracking is unfortunately displayed mainly in Japanese, and the transit time to Europe has recently been unstable.  
I understand this caused inconvenience, and I sincerely apologize.

Once I receive the photos, I will immediately propose a solution (partial refund or another option depending on the damage).
Thank you for your cooperation.

Fast shipping, perfect packaging. Happy with the knifes. Thanks

Excellent set of knives feel perfectly in my had the weight is perfect great seller I would recommend maybe we can do more business kind regards DaveB

Items arrived fast and well protected and in excellent condition.

Really fast delivery but the knives have a lot of damage, I know they are damaged but not that much.

Charlie Japan

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