Auctions

Auktion: Kunstdrucke und Multiples

Auktion: Galerien für Nachkriegskunst und zeitgenössische Kunst

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verified

Verifizierter Verkäufer

I am an art dealer, not the postal service. The artwork was shipped from Switzerland to the Netherlands, with customs procedures involved, and arrived safely within 10–12 days.

Leaving neutral feedback for something completely outside my control is unfair and damaging. You are more than welcome not to purchase from me again if you are not comfortable with international shipping times.

All the best.

The shipment was well packaged, shipped correctly.. I recommend the seller!

Great Seller, very pleasant doing business with him,
great stuff

Great seller. High quality artwork and good packaging!

The artwork was badly wrapped and arrived broken. The seller offered 15 euro compensation or refund but did not want to cover the repair cost.

Unfortunately, damage can occur during transport, which is beyond the seller’s direct control once the parcel is handed over.

I apologized several times and offered a full refund of the purchase price, including covering the return shipping costs!

However, the buyer demanded a so-called “market value refund,” or professional restoration which was never justified nor supported by the platform.

For transparency, we are speaking about a €75 artwork with a minor corner damage of less than 1 cm on a 60 × 60 cm piece.

After it became clear that even Catawiki support did not agree with your demands, you personally chose to close the claim.
I stand by my conduct throughout this transaction and believe my proposed solution was fair, transparent, and proportionate.

Everything was excellent. Beautiful painting and frame. Great response time and very friendly seller. 
Thanks a lot

ankaufvonkunst.ch

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