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The porcelain packaging is very thin. I don't know if it was intentionally received, but it has already been broken. The entire unboxing video is very irresponsible

Dear Sir,
as said in our message exchange, we are truly sorry for what happened.
We took the necessary precautions when we prepared the package and shipped it. Of course in such a long journey (from Italy to China) anything could have happened during the transportation and at customs. When we sent the item, it was intact and we would have never intentionally sent a damaged item; but from what we can understand from your review, it appears you think we sent you an item that was already broken or damaged.
We followed Catawiki’s policy, which states that the buyer needs to report damage within three days of delivery for Catawiki to pause the seller’s payment and start investigating. You sent us a message and reported the damage more than two weeks later after receiving the package. You told us that it took you so long to report the damage because you were not at home when the package was delivered but you did not inform us about it.
We don’t understand what you mean with “unboxing video”.

ottimo venditore,molto disponibile al dialogo, imballaggio perfetto nonostante mi sia stato consegnato a mano.statua bellissima,lo consiglio vivamente,renato.

Ottima esperienza con un grande collezionista dell'autore del lotto che avevamo messo in vendita. Siamo molto felici di aver arricchito la sua collezione. Acquirente impeccabile con cui abbiamo avuto un'eccellente comunicazione.

Alles perfect. Super verkoper. Was een probleem met de levering en is perfect door de verkoper opgelost. Bedankt voor schitterende service.

Thank you so much for your positive review, Ronald! It was truly a pleasure having you as a buyer. You've been very understanding even though we faced a problem with the delivery, so thank you. Enjoy your new beautiful painting!

Oggetto come da descrizione, comunicazione ottima. Grazie per la possibilità di ritiro del lotto!

Grazie a lei. Siamo felici di sentire che è soddisfatta del suo nuovo oggetto

De lamp is prachtig en van zeer goede zware kwaliteit. Helemaal gelukkig mee!!! Complimenten ad verkoper voor het zeer omzichtig inpakken en duidelijke communicatie voordoor ivm verzending!!! TOP!!

Thank you so much for your lovely review!! Enjoy your new lamp!!

Item as described, good communication. Thanks a lot!

Great seller, fast and smooth transaction!

Spedizione veloce. Oggetto come da descrizione.

Beautiful painting in excellent condition. Packed extremely well to ensure it arrives safely. I am satisfied with the seller and the product itself, thank you very much!

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